Tuesday, February 13, 2024
11:00-11:45am
Tuesday - 2/13/24
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Enterprise Technology (208B)
In a world teetering on the brink of AI-age cyberwarfare, join experts and thought leaders to unravel pressing questions: Are we prepared for the impending storm? Is our cybersecurity infrastructure resilient enough for a multi-modal cyberattack? Delve into the heart of AI governance, dissecting its role in fortifying our digital defenses. Brace yourself for an enlightening journey that promises insights, discussions, and strategies to safeguard our digital future. Join us in deciphering the complexities of cybersecurity in the age of artificial intelligence.
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12:00-12:30pm
Tuesday - 2/13/24
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Enterprise Technology (208B)
This session will explore the transformative potential of AI in GRC and cyber security. Attendees will gain insights into AI-powered tools and techniques for GRC, such as machine learning algorithms, natural language processing, and automated analytics. Discussion will include ethical considerations and governance challenges in AI-enabled GRC, along with strategies for successful implementation. This session aims to equip attendees with the knowledge and strategies needed to leverage AI effectively in their GRC initiatives.
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1:30-2:00pm
Tuesday - 2/13/24
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Enterprise Technology (208B)
There’s a lot of good being done by AI today – and also a lot of questions being raised. Perhaps nobody should be surprised at the complexity created by the evolution of AI and its rise as a tool to improve processes and operations, but the reality is the inaccuracies, hallucinations and rogue AIs that seem to be multiplying rapidly can wreak havoc in AI users if not dealt with appropriately. This session will discuss not only what those challenges are and how to spot them, but also how to manage and deal with them to ensure your AI projects run smoothly.
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2:05-2:45pm
Tuesday - 2/13/24
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Enterprise Technology (208B)
One of the profound changes over the past few years is a renewed emphasis on employee experience. Many of the new or enhanced tools that have become daily-use tools have helped create highly functioning workforces that look nothing like the workforces of even five years ago. This discussion looks at how collaboration tools not only drive productivity, but how they create positive employee experiences, how the employee experience impacts overall business strategy and performance, and how businesses can leverage technology to create the best possible employee experiences.
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3:00-3:45pm
Tuesday - 2/13/24
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Enterprise Technology (208B)
With today’s constantly evolving workforces, the right collaboration platform is a must for ensuring your workers – across locations, generations, and other variables – are able to work and communicate effectively wherever they are. Voice is a key part of ensuring productivity – both internally and externally, voice remains critical to business success. As adoption of Microsoft Teams continues to grow, integrating voice services into your Teams environment will only enhance the value and experience your employees and customers enjoy from your Teams investment. This session explores how companies can turn the combination of Teams and voice into a digital asset for their companies, strategies and options for integrating voice into Teams, and best practices for success.
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4:00-4:45pm
Tuesday - 2/13/24
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Enterprise Technology (208B)
Chief Technology Evangelist Accure.AI, Cybersecurity Advisor
Lionfish Tech Advisors
In today's interconnected world, businesses are more vulnerable than ever to cyber threats, ranging from data breaches to sophisticated cyber attacks. Protecting critical business data has become paramount to maintaining trust and ensuring continued growth. In this session, attendees will learn the foundational elements of a robust cyber security plan tailored to their unique business needs. The discussion will explore risk assessment, proactive defense strategies, and effective incident response measures. By leveraging best practices, cutting-edge tools, and industry insights, participants will leave empowered to safeguard their organizations’ digital assets and reputation.
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Wednesday, February 14, 2024
9:00-9:45am
Wednesday - 2/14/24
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Enterprise Technology (208B)
Chief Technology Evangelist Accure.AI, Cybersecurity Advisor
Lionfish Tech Advisors
Businesses continue to move more and more applications and workloads to the cloud – not just one cloud, but multiple clouds. But, despite cloud being a common – and dominant – model, there are still plenty of questions about how to most effectively secure the cloud. This panel will focus on best practices for securing the cloud, featuring insights from cyber security experts who will discuss how to ensure any cloud strategy is secure and rooted in the fundamentals of resilience. The discussion will address where opportunities exist and where challenges remain, and weigh the tradeoffs that must be considered to ensure a secure approach to cloud.
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10:00-10:45am
Wednesday - 2/14/24
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Enterprise Technology (208B)
The future of the phone call is branded. When businesses and contact centers brand their outbound calls, customers answer ready to do business. They know who is calling and don’t have to worry about unknown callers and potential scams. It increases productivity and satisfaction – and improves the bottom line. This session will discuss what branded calling is, how it works, and how it’s being used right now to raise ROI and customer satisfaction.
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11:00-11:45am
Wednesday - 2/14/24
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Enterprise Technology (208B)
In the rapidly evolving landscape of digital collaboration, seamless communication is the backbone of operational efficiency, and Microsoft Teams stands out as a powerhouse for businesses. This session delves into strategies to maximize the return on your Teams investment, delivering actionable insights on leveraging advanced features, integrating third-party tools, and fostering user adoption to drive organizational productivity. Discussion will also include best practices for governance, security, and compliance, ensuring a seamless and secure collaboration environment. Whether you're new to Teams or looking to enhance its current usage in your organization, this session provides a comprehensive guide to unlocking its full potential for transformative business outcomes.
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12:30-12:55pm
Wednesday - 2/14/24
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Enterprise Technology (208B)
As AI spreads across industries and use cases, the introduction of AI-powered IT (AIT) signifies a paradigm shift for IT professionals, their role within the organization, and the broader technological landscape. Today, early adopters of AIT are driving unparalleled cross-organizational efficiency, reducing time to resolution from hours to mere seconds, all while increasing team productivity. In this session, we will explore the potential ahead with the growing adoption of AI and examine its intersection with the needs of technicians, teams, and management.
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1:00-1:25pm
Wednesday - 2/14/24
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Enterprise Technology (208B)
As businesses continue to modernize through technology to create more efficient and effective communications processes and workflows, AI has become a key driver of innovation. In this session, attendees will learn about the new IETF document standard nicknamed the "PDF for Conversations" designed to manage customer conversations when used with AI. Discussion will include an introduction to the vCon standard, detailing the essential privacy and regulatory issues it helps to manage, how it enables integration with AI tools like ChatGPT, along with real-world examples of increased visibility and operational efficiency.
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Thursday, February 15, 2024
8:15-9:00am
Thursday - 2/15/24
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Enterprise Technology (208B)
Cyber threats are evolving more rapidly than ever, making security awareness crucial for all business stakeholders, from top executives to frontline staff. This session considers effective strategies for fostering a culture of cyber vigilance. Speakers will deliver insights into the psychology behind common cyber threats, explore engaging training methodologies, and learn how to leverage real-world incidents to underscore the importance of security and instill a sense of urgency around cyber security across your organization. By understanding the human element, organizations can not only enhance their technical defenses but also empower their most valuable asset – their people – to act as the first line of defense against potential breaches.
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1:00-1:45pm
Thursday - 2/15/24
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Enterprise Technology (208B)
We work – and live – in a unique period where workforces are comprised of generations with vastly different mindsets when it comes to technology, culture, and experience. Businesses need their employees to succeed, and they need to retain their workers at a time when talent shortages are evident across industries and employees are constantly looking for new, better opportunities. This discussion focuses on the role IT plays in overcoming generational differences and enables workers to not only succeed, but thrive.
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2:00-2:45pm
Thursday - 2/15/24
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Enterprise Technology (208B)
Telling your brand story has always been key to growing business. But, with the changing media landscape, the question of brand visibility has become muddled. This panel will discuss how brands not only become visible, but how they can do it in a way to have their stories heard with credibility. The discussion will include recent trends as well as the different strategies needed today to support propelling the narrative across earned, paid, shared and owned media, as well as other proven approaches.
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